Lost in Translation Part III (Adios sa buwis buhay na “Thank you for Calling..”)

All I wanted to do before was to grab that Pinoy dream of landing a Job and wearing one of those magnetic ID’s that left you breathless by automatically opening up the glass door of your big time office like magic.

upuanI was a clueless promdi who was thrilled with talking elevators and guards who speak English better than your prof. in college.
(Muntik na’ko sumuka ng dugo nung sinabi ni Guard na “Sir, Please be aware that this is an English Only Zone..” Tinatanung ko lang naman kung san yung CR. =))

I did not realize that the 4th of July would redefine the past five years of my life (emo ko leche! beer pa! hahaha).

It’s been a splendid experience spending the last half decade of my life working with you.

Especial ang mga tao na nakasalamuha ko dito gaya ng pagiging especial ko at ng especial ensaymada ng Malolos. =))

BYE (B-e with, Y-ou, E-verytime) for now. cct

————->> Eto ang maka-bagbag dam-damin kong good bye letter nung mga panahong bumukas na yung rehas ng bilangguan namin, at naghu-humiyaw na ng “freedooomm” yung diwa ko, habang binibigay yung “resignation letter” at sinasambit yung “resignation request” na minemorize ko pa sa harap ng salamin kagabi.

Sa wakas makaka-laya na ko sa buhay Call Center (Gusto ko sanang paniwalain yung sarili ko na natupad ko ‘to. hahaha)

Kung hinde mo pa nasubukang mag-trabaho sa industriyang ito, hayaan mong pasilipin kita sa kung anu-anong anik-anik ang pinagagagawa ng isang inbound agent sa isang BPO Company. Gan’to kasi yun….

“I’m sorry?” —– Mahinahon, bed-room voice at may lambing sa dulo.
Eto ang mga unang katagang nasambit ko sa telepono nung nagsisimula palang ako sa industriyang eto.
Matagal-tagal na rin yun. Mga tipong black&white pa yung mga palabas sa t.v. hahaha.

Sa trabahong ito, puno ka dapat ng emosyon!
Memorized mo ang mga shining-shimmering-splendid na empathy at assurance statements at alam mo kung kelan sila akmang gamitin.
naisi-sigaw mo sya subconciously kahit nagulat ka lang dahil nalag-lag yung ballpen mo. =))avaya

Alam mo lahat ng uri ng synonyms ng “I’m sorry”.
Sasambitin mo ‘to ng bukal sa kalooban kahit alam mong wala ka naman ni ga-buning kinalaman sa pag-taas ng bills nila,
oh pag-nguya ng P.G. nilang tuta sa kable ng modem,
oh ng password nila sa email na minu-minuto nilang nakaka-limutan (tipong kaka-reset niyo palang i-rereset mo na ulet after 10secs dahil gold fish memory si lolo).

Minsan gusto mo nalang sabihing..”Pati ba naman global warming sa’min mo isisisi sir?! Kami ba si Lord?!”
At dahil ayaw mong magdildil ng asin ang pamilya mo kapag nag-goodbye ka sa trabaho pag narinig yan ng Quality,
malam-lam mo paring sasabihing.. “Oh, I’m sure our outside lines are well secured, but severe weather conditions inevitably affect our services like any other service-providers sir, I do apologize.”
Sabay mute. Tapos… uhmmm.. mag… pe-pray syempre! hahaha.
Pray mo kay Lord na mabudburan yung kausap mo ng konting brain cells ng magka-unawaan naman kayo.

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Hinde lang isang beses nangyari ang eksenang ito:

Cust: (Halimaw mode) “That’s why we don’t have jobs here at the U.S., because you dumb heads are robbing us of that!”

Rep: (mute) “Eh pota pati ba pagiging estambay mo ibubunton mo sa’kin, kasalanan ko ba kung mas marami kaming brain-cells kesa sa’yo? anu namang kinalaman ko sa mga kasawian mo sa buhay at kelangang sa’kin mo i-buhos poot mo sa mundo? ako ba si Lord, ha?!”

(un-mute) “I see the light on your point sir, and I share the emotions, although much as I would love to indulge myself with matters business-wise, my expertise only covers to satisfy the best of our internet and tv services. I have great hopes that everything still fall into their right places in terms of you finding the right work opportunities sir.”

(mute, sabay muk-mok sa katabi) “Nyetang to tumawag lang para isisi sa’kin yung karalitaan nya sa buhay, sinisi ko ba sya nung nabaha kami, hinde naman di ba?” =))

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Minsan mas mahal pa yung tuition mo kesa sa sweldo mo pagka-graduate. Investment daw ang edukasyon, pero sa bansa naten… marami ang nalulugi! Yung tipong di mo na ma-pronounce yung course mo sa sobrang teknikal at tipong wala sa webster at akala mong yayaman ka na agad pagka-graduate mo, pero huli na nang mapag-tanto mo na nasa Pinas ka nga pala at walang pera sa bayolohiya.

Under-employed ba tawag ‘pag mismatched yung course mo sa trabaho mo?.. hinde rin.. tawag dun..DISKARTE. Hinde porke’t nasa call center wala nang narating sa buhay, kelangan ba adik-adik na agad pag nandun, di ba pedeng nag-hahanap muna ng mas magandang oportunidad?

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cvgSinubok tayo ng trabahong ito.
Dito na’ko nag-celebrate ng maka-ilang bithdays, Christmas, New year, Valentines at dito narin ako nag-puberty. =))

Higit sa lugar, trabaho, mga imported na kausap sa telepono.. mas hahanap-hanapin mo yung mga taong naging parte ng pagpu-puyat mo gabi-gabi.
Pero kahit ganu man pinag-buhol ang kalikaw ng bituka nyo…
wala paring tatalo sa luwalhati ng pagreretiro.

Tayo parin magkikita-kita sa finals! Yeah!
(lakas maka-PBA. hahaha) ——-> (dedicated para sa mga nakalimutang bayani na ginagawang araw ang gabi at kung minsan eh tampulan ng stereotyping ng mga taong-tabon na mababa ang pagtingin sa mga taong nagsa-sakripisyo sa Call Center. =)

-JMDC

About this Blog

A Teacher Story

EDS111: Final Exam (Eto yung dahilan kung bakit wala akong social-life at maaga ako mamamatay. Lol)
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November 25, 2012

What is Teaching for me?

Beyond being a profession, teaching is a passion. It is a calling. I realized this back in high school, when we were given the hardest task of choosing which course to take-up in college and what career-path to endeavor.

As inspired I was as to become an educator is as compelled I was as to face the reality that we were not that well-off. Thus, to spare my family from starvation, my ambitions should go beyond holding black-board erasers and chalks. I ended up taking the supreme sacrifice of withholding my passion of being a teacher, to give way on earning more for our family. I took the nearest path where I could succeed in the corporate market and at the same time still secure my future position in the academe. I took up Pre-Medicine (BS Biology) hoping to earn more as a medical personnel or a med-rep. After graduating from college, I spent six years of my professional life working with different companies, where I realized that my job was challenging and may not reflect that of a teacher but in several ways, I do what a teacher does.

teaching

Now that I have gradually accomplished my priorities for my family, and in taking-up education units in UPOU, I am striving to formally put substance to my long unfulfilled calling. It is true! We always go back to where our hearts tell us to. To where our happiness is. I am returning to my first love; teaching. But do I really know what it means?

This piece of narrative would try to voice-out my personal ideas of what teaching means. It hopes to shed light, to both the readers and the writer, on understanding the different facets of teaching especially viewing it as a profession, life-long learning, field of expertise and reflective practice.

II & III. Teaching as a Lifelong Learning and Field of Expertise

I believe teaching does not begin with getting a diploma nor does it stop by getting the job or title formally. It is a life-long give-and-take process. As teachers are expected to be knowledgeable and master of their fields, they undergo the intricate task of learning (and sharing this learning) everyday.

From here, I realized that for one to become a teacher, one must be a learner. We can get educated not solely from enrolling into formal schools or educational institutions, but also from as simple as going through sidewalks or streets and interacting with our family members, co-workers, friends, and neighbors, learning how they move along with life and how we can apply it to improving their and our own circumstances. This is where “street wisdom” comes in and where we acquire informal education.

As most teachers aim for higher formal education (Masters/doctorate degrees, seminars, short courses, etc.), some acquire it and hone their teaching skills from as simple as doing volunteer works, “brigada eskwela”, running community outreach programs and mostly performing and standing by their reputation as true role models not only in school but also in the community.

While formal education gives teachers strong hold of their professional credentials, it is of equal importance that they maximize informal learning as it is more readily available for them.

As teaching is a talent, so as learning. Teachers learn not only from books but also from the students they are teaching. Whether actively or collaboratively, they ensure that each tasks they do inside or outside of formal classroom set-up, brings forth learning to both them and the students. Hence, there’s wisdom in saying that teaching-learning experience is a two-way process.

In line with a continuous thirst for knowledge, teachers of this generation also face the challenge of adapting their pedagogical skills with the rapidly advancing technological climate.

Old-school teaching is challenged by constant educational changes, especially in a technologically-driven generation that we have now. Traditional books and references are seemingly replaced with the ones being easily accessed online, chalks-and-black boards are devalued by power point presentations, hand written projects are made obsolete by computerized ones, and even the manner from which we acquire education is made flexible by technology. Traditional face-to-face class is now redefined by the creation of open universities.

Thus, our teaching competencies should be flexible in adapting to the rapid educational changes brought about by technology-usage.

I & IV. Teaching as a Profession and Reflective Practice:

When most people would want to earn more by becoming engineers, doctors, or businessmen, few would want to become teachers. Back in the 60’s, as our former UPOU classmate described it, people would want to become public school teachers and men/women in their community would want to marry one probably due to having a reputable image, if not because of high salary (at that time).

It was (is) always a pride having a teacher in the family or in the community. Come 80’s era, as her story continued, the salary of teachers hardly increased. Thus, from being viewed as a profitable and reputable profession, young generations less likely preferred having it as a source of income.

This is the same reason why we often heard or seen of teachers discretely selling candies, pad-papers, or “tocinos” in the classroom or canteens. This created the un-amusing image of teachers. Hence, you could recognize a teacher when you see one (i.e. carrying heavy paper-filled bags, having messy hair, big worn-out glasses, stressed, etc.)

To date, as salary and school conditions improved, the image of public school teachers might have already changed. But as I reflect from the implications of her story and personal experiences, I come to realize that teaching as a profession tends to be a challenge for the non-passionate employees. Reality-check would tell us that not all students choose to become teachers because of passion or calling, but because of some other economic reasons.

As I have asked our previous high school classmates of why they took-up teaching, most of them said that it was really their second choice. Most of them took-up teaching because it was one of the least expensive courses in our locality (or because it was what their family wanted them to take-up).

As they became education graduates, they voiced-out how a tedious job teaching was. Who would want being “overworked yet under-paid”? Thus, it is no wonder how several education graduates from our batch sadly ended up going abroad or being restaurant crews, call-center agents, sales-reps, care-givers etc. Beyond economic reasons, these job mismatch and under-employment speak loudly of how people view teaching as a profession. It was barely in-demand. This, despite the fact that our country currently lacks thousands of public school teachers.

Having said these, there seems to be a dichotomy of stereotypes on the teaching profession. While some view it as rewarding, others see it as a burden and martyrdom. For me, it would be as simple as seeing it beyond being a profession. More than a career, it is a vocation. More than a talent, it is call of passion.

For how many Filipinos would want to literally cross rivers to teach in remote barrios? How many of us would want to take full responsibility of leading the lives of the youth (or even shell money out of personal pocket just for their education)? How many would want to spend hours of paper works (mostly are take-home), bare with wrecked-insufficient books, “handicapped” chairs, barely functional facilities, and over populated class sections? How many of us would sincerely want to experience true teaching? I would!

I had my first taste of teaching back in 2006. It was an entire school year filled with mixed and opposite emotions. Being a non-education and fresh graduate, I was high-spirited and excited to finally face the real world as a professional, but at the same time I was worried that no school might accept me without having a teacher’s license. Fortunately, my first prospected employer had seen the young, eager and passionate teacher out of me from the rigorous demo-teaching they had me go through. black board

I felt like winning the lotto-jackpot being hired, but I gradually realized that becoming a teacher doesn’t stop from just getting the job formally, it was just the beginning.

Considering it was my first formal teaching experience, I literally struggled on keeping the balance between content knowledge (reviewing the subjects and specific lessons) and pedagogical knowledge (preparing class activities and course lay-out) as well as keeping up with the deadlines for all the paper-works.

I spent my rest days burning eye-brows on finishing up 25 lesson plans for the week and preparing drafts for the exams. I was petrified with “katipunerang” parents who always mobbed the principal’s office and blamed teachers when you send them “parent-notices” whenever their child get failing grades or misbehaved. It was my first job that stretched all the boundaries I knew of teaching.

I always had the enthusiasm for Science subjects that it was always a breeze and fulfilling experience to share it with my students. But being a teacher is not only being able to teach what you already knew, sometimes we are also challenged to teach subject we have little-to-no idea of.

As I have mentioned above, teaching is continuous learning. I always hated Filipino subjects and never knew that I would end up teaching it. I knew the subject was important but I just never found the interest of acknowledging it. I bought different reading materials and did several researches for the subject.

I started losing pounds upon analyzing concepts of “pang-uri” and “pandiwa”, “simuno” and “panaguri”. But I knew I need to lead by example. Thus, I started associating the subject with interesting activities like drawing and theater-play. I killed boredom and executed the subject the way I wanted my previous teachers executed it. It was a splendid year for me.

Indeed I struggled during the first quarter adjustment but I looked at it as a test of fire that had me pick myself up and triumph during the next succeeding quarters. I thought I could teach the subject better if I had full grasp of what the subject is. Thus, I focused more on content knowledge.

classI created summary drafts and outlines of each lessons for each subjects and focused only on the essentials. From here, it let me simplify and summarize the lessons in class as effective as possible. Mnemonics and other memory aids helped me survived the lessons I was not familiar with. In turn, I share these study habits with the class to help them understand the lessons easier. It was amazing to experience being a teacher and learner at the same time.

As I got acquainted with principles of teaching (EDS111), my existing thoughts of teaching eventually became revolutionized. It laid down the foundation of what teaching truly means and of what functions it has. It clarified the relationship between “content” and “instruction” (PCK) as it further expounded on the several knowledge bases of teaching.

I am made aware of what my teaching (as well as learning) styles are. I was made familiar of most qualities effective teaching and teachers have. I learned that as teachers grow from being novice to experts, they tend to see teaching from a single-perspective to a panoramic view.

With all these new learning I acquired, I am more confident to face the future task of being in the actual teaching arena.

Currently, I am hoping to graduate from PTC (Professional Teaching Certification) program, pass the board exam next year and to start taking prestige as an educator in guiding the youth and leading them towards becoming morally productive members of our society.

(At biglang namatay ang ilaw…. NgoOooorkzz…)

About this Blog

This is who the culprit is!

This is who the culprit is!

The creature who created this blog is a self-proclaimed (eager and frustrated) writer, who doesn’t really have any traces of writing prowess but has all the God given talent of pushing his luck and grabbing the title even if it means aiming for the Moon. It is not yet clear if he is capable of being tired from writing (craps), but it is vivid and apparent that he’s surely capable of going where his heart tells him to (where his happiness is).

It is his delusion that if something would make you or your loved ones happy (whether it’ll be writing or what not), singing, dancing or whatever under the Sun, go for it! Own your happiness even if the heavens fall. Tattoo Nike’s Motto (on your forehead): “Just Do It!” (Thank you Sponsors! =)) Because if you hesitate and deprive yourself or your loved-ones with this chance of grabbing that happiness, we may just leave it to chance that we could get the same opportunity again.

The Author reinforces this crappy statements with his “semi-plagiarized” Mantra that states: ” Never question the decisions you’ve made and the path you’ve taken in life, for it would not change what’s in your past. If writing makes you happy, then write (craps! =)) If you love a person, then free yourself of torture and just say it! If your passion is music or teaching, then just do it! Forget about what the mob would say against you. Never sacrifice who you are just because someone else has a problem with it. Because if you succeed, it would not be because of them (your ever loyal critiques), nor of what you have, but mostly of WHO YOU ARE”.

Whoever the Author is, despite of all who he is or who he is not, he’s still like any other lucky creatures under the Heavens, mostly, richly blessed

—-» Nagku-kuta sa tagong baryo sa bayan ng Malolos, Bulakan (pronounced with Bulakenyo accent). —-» Nag-sayang ng buhay sa pagkuha ng Kursong Bayolohiya.

—-» Kasalukuyang nagbu-buwis ng buhay bilang Guro.

Do you wanna know more? Go waste time and follow me at: http://jeffreymdelacruz.wordpress.com/

or at http://www.wattpad.com/user/jeyffermendez

or at https://jeyffermendez.wordpress.com/

or at http://jeyffermendez.blogspot.com/

Lost in Translation Part I (Buhay Call Center)

Taliwas sa paniniwala ng mga taong-Tabon, hinde lang puro durugista at mga under-grads na walang pangarap ang sumasabak sa pag-a-apply sa BPO oh Call Center at lalong hinde “chicken feed” ang proseso upang maka-pasok sa industriyang ito. Gaano kahirap? Parang gan’to…..

November 06 , 2010 12:28 AM

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*My first day funk (Outbound interview)

Setting : Final Interview (panel) 3 years ago sa Isang lib-lib na kumpanya sa sulok ng Ortigas Center na ngayon’y nagunaw na.

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*** Interview Session Starts Now ***

HR Officer : “what’s your favorite color in the rainbow?”

ME : ” Uhhmmm… My favorite color in the rainbow is Red! ” (smiling face…thinking na sobrang sisiw ng tanung)

HR Officer : “ok! so , if i’m a blind person since birth… how would you describe to me the Red color ?”

ME : (pinag pawisan kahit airconned yung cubicle. Parang may mga maiitim na ulap na biglang bumalot sa paligid ko. Tipong iniisip ko nalang na sana mag brown-out, mag delubyo, bumuka ang lupa at matapos na ang interview.) “Uhhmmm… ifff..you’re..a.. blind person since birth..i’ll ..uhhhmmm..(lunok ng laway).. i’ll tell you to.. (punas pawis).. feel your heart (sabay lagay ng kamay sa dib dib ..parang kakanta ng pambansang awit) … and i’ll tell you that what you are feeling pumping inside it is your heart that contains gallons of blood covered by red color , (brain cells activate!!!!) so intensed that such red fluid flows vividly through out your body making you exist now.” (ex-hale.. lunok laway..punas pawis)

(Nu’n ko lang naisip na wala ng ibang paraan para ilarawan ang kulay other than seeing it. Since kulay nga sya..di mo sya pedeng malasahan, mahawakan, maamoy, madama etc. unless makita mo s’ya. At pa’nu mo ide-describe ang kulay sa taong di pa nakakita ng kulay sa buong buhay n’ya at walang kakayahang makita yun?…ang nasabi ko nalang sa sarili ko ng mga panahong yun..”Nyeta! anu ba ‘tong pinasok ko?!” hahaha)s

HR Officer : (taas kilay) .. “well said!” (lumingon sa katabi kong kakumpetensya sa posisyon). “So, you’ve been into telemarketing before?”

Salbakutang Applicant : “yes ma’am” (taas noo)

HR Officer : “Ok, that’s nice. So, if i’m a nun who’s too dogmatic to my religious belief, how would you convince me to do breast augmentation?”

Salbakutang Applicant : (nag kulay violet ang mukha) “Well, i’ll tell you to …uhmmm…. (naging heavy violet na ang mukha) so you’re a nun?” (poker face)

HR Officer : “yes i am, for this scenario.”

Salbakutang Applicant : “ah..so you are a nun… well,i’ll tell you that… uhmmm..(kinapa ang sarili nyang breasts) .. that your breast would look better having them resized. that’s it ma’am.”

HR Officer : (umasim ang mukha) “Ok!” (tumingin ulet sakin. syempre na-resurrect ulet ang mga maiitim na ulap sa paligid ko.this time, may kasama ng kulog at kidlat.) “so Jeff, do you smoke?”

Me : “no ma’am.”

HR Officer : “that’s good. but if i’m a lung cancer patient who’s about to die.. how would you convince me to smoke again?”

Me : (feeling ko humiwalay na yung spirito ko sa katawang lupa sa sobrang nerbyos) ….(may moment of silence… tipong naririnig na namin ung hangin na dumadaan sa pagitan ng ilong namin.. parang ultrasonic hearing lang.. ala superman.. at nalaglag ang ball pen sa floor..bumalik kami sa totoong mundo.kinuha ko ang ball pen. may bombilyang biglang nasindihan sa taas ng bunbunan ko.brain cells activate!!!!) ..”Well, let’s say that this pen is a cigarrette.. no .. let me call it medirette.. since this cigar holds medicative properties that it not only lets you savor the deluxe of smoking but heals you from your illness as well, like hitting two birds in one stone. So why not smoke again?!” (parang may mga imaginary audience na nag standing obation sa paligid with matching confetti shower)

HR Officer : (umabot na sa bunbunan ang isang kilay… parang may bell’s palsy lang) “ok. that’s great jeff! so, this would be the last question for both of you.. (di parin inaalis ang tingin sakin.. parang naka-mighty bond).. if there’s only one slot left for the post… would you give it to him or would you take it for yourself?”

(Moment of silence part II. Parang naririnig ko yung back ground music ng Jaws III habang nag-hihintay ang bawat isa ng sagot mula sa’kin)Station ko.

Me : (lumingon muna ko sa kakumpetensyang applikante… slow motion! sakto! nakatingin rin s’ya sakin.. may spark..parang meralco lang… maasim ang mukha nya..tipong nag mumurang sinasabing ayusin mong isasagot mo! aabangan kita sa baba pag di ako natanggap! yuyupiin kita na parang lata ng coke!!! … parang may mga kitchen knife na lumalabas sa mga pupils nya papunta sakin) .. “Well, I’m really eager to get the job but not to such extent that i’ll be stepping on other people’s welfare. I’m sure he also has what it takes to deserve the post but maybe it’s not for me to judge.” (pahumble.. parang may tumubong halo sa ulo ko..instant angel image).

HR Officer : (tumango lang.. lumingon sa katabi ko.. tumaas ang kaliwang kilay..parang kilay ni batman nung kikitilan na nya ng buhay si joker) “how bout you sir?”

Salbakutang Applicant : (lumingon rin sakin.. parang matapobreng kontrabida sa pelikula habang pinapahirapan ung mga dukhang katulong sa storya) “If there’ll be one slot left.. I know ..no, I’m sure.. that having experienced outbound before, I have more edge and skills to get the position.” (nasaktan ako! makirot! parang pigsang nadaplisan ng alcohol. freshly baked kasi ko nun.. call center virgin.. first time to apply. parang gusto kong itaob ung lamesa at sabihing..”sobra ka na wa!!! kung di pa mukhang kamatis yang ilong mo!!!”).

HR Officer : ok. thank you both. wait outside pls, until your names are called.

Prang i.T. Lng.Hehe(umalis kami ng interview cubicle..naghintay sa labas.. hulaan nyo kung sinong natanggap?)

-JMDC

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